Q) What does this service cost?
A) This service has no subscription charges and thus all it
costs are the phone charges raised by your phone provider. The
costs for a 0845 number from BT are as follows*:
1p per minute off peak (Mon-Fri 6pm-6am)
1p per minute weekends (Fri 6pm - Mon 6am)
3.95p per minute peak (Mon-Fri 6am-6pm)
Q) What is meant by peak and
off-peak?
A) BT defines calling times as follows:
Peak Mon-Fri 6am-6pm
Off Peak Mon-Fri 6pm-6am
Weekend Fri 6pm - Mon 6am
Q) Are there any hidden
charges?
A) There are no hidden charges with our service. All you pay
are the call costs which are paid to your phone provider.
Q) Can I use more than one ISP?
A) Yes, many users use multiple providers.
Q) Can I keep my current email
address?
A) Yes. We place no restrictions on incoming or outgoing mail.
However, some internet providers may require you to use their
internet access in order to access mail from their service. You
may wish to consider using connect4free as a mail provider.
Click here
to find out more about our email services.
Q) Where can the service be
used from?
A) The service can be accessed from any telephone line in the
United Kingdom.
Q) Is any special equipment
required to use this service?
A) No. A standard modem is all that is required which most users
will already have within their laptop or desktop PC.
Q) When is the service
available?
A) The service is available 24 hours a day, 7 days a week, 365
days a year. Our service is always available.
Q) Can I use ISDN with this
service?
A) Yes, this service is fully compatible with ISDN.
Q) What if I have problems?
A) In the very rare event of an error, we provide free email
technical support with this service, as well as guides to using
the service. Click
here to
view our help and support section.
*The prices are correct as of the
August 2007.
